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Successful service operations management / Richard Metters ... [et al.]
Material type:
TextPublication details: Mason, OH : South-Western, 2006Edition: 2nd edDescription: xx, 406 p + CD-ROMISBN: - 0324224370 (set)
- 0324224389 (text)
- 0324224397 (CD-ROM)
- 0324321783 (Microsoft trial CD-ROMs)
- Service operations management
- HF 5415.5 S92 2006
Contents:
Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services
| Item type | Current library | Collection | Shelving location | Call number | Status | Notes | Barcode | |
|---|---|---|---|---|---|---|---|---|
CD/DVD (Accompanying Material)
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SPU Library, Chonburi campus | CD/DVD Accompanying Materials | Floor 3: Media Service Counter | HF 5415.5 S92 2006 (Browse shelf(Opens below)) | Available | VE001150 | ||
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HF 5415.5 S92 2006 (Browse shelf(Opens below)) | Available | CD-ROM | B006894 |
Total holds: 0
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| HF 5415.5 R52E 2007 English for customer care / [book] | HF 5415.5 S76C 2001 Customer relationship management | HF 5415.5 S92 2006 Successful service operations management / | HF 5415.5 S92 2006 Successful service operations management / | HF 5415.5 T44U 2019 Unlocking the customer value chain : How decoupling drives consumer disruption / | HF 5415.5 W33C 2007 Customer relationship management : a people, process, and technology approach / [book] | HF 5415.5 W42W 2017 What customers crave : how to create relevant and memorable experiences at every touchpoint / |
Includes bibliographical and index
Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services
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