Successful service operations management /
Successful service operations management /
Service operations management
Richard Metters ... [et al.]
- 2nd ed.
- Mason, OH : South-Western, 2006
- xx, 406 p + CD-ROM
Includes bibliographical and index
Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services
0324224370 (set) 750 Bht 0324224389 (text) 0324224397 (CD-ROM) 0324321783 (Microsoft trial CD-ROMs)
CUSTOMER SERVICES--MANAGEMENT.
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES.
HF 5415.5 / S92 2006
Includes bibliographical and index
Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services
0324224370 (set) 750 Bht 0324224389 (text) 0324224397 (CD-ROM) 0324321783 (Microsoft trial CD-ROMs)
CUSTOMER SERVICES--MANAGEMENT.
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES.
HF 5415.5 / S92 2006