Successful service operations management / (Record no. 97901)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01894nam a22003974a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170415123100.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m d |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 060307s2006 ohum b a001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0324224370 (set) |
| Terms of availability | 750 Bht |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0324224389 (text) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0324224397 (CD-ROM) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0324321783 (Microsoft trial CD-ROMs) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | S92 2006 |
| 245 00 - TITLE STATEMENT | |
| Title | Successful service operations management / |
| Statement of responsibility, etc. | Richard Metters ... [et al.] |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Service operations management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Mason, OH : |
| Name of publisher, distributor, etc. | South-Western, |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 406 p + |
| Accompanying material | CD-ROM |
| 449 #0 - DEPARTMENT | |
| Department name | บางเขน. คณะบริหารธุรกิจ. การจัดการอุตสาหกรรม |
| 449 #0 - DEPARTMENT | |
| Department name | บางเขน. คณะบริหารธุรกิจ. การจัดการลอจิสติกส์และโซ่อุปทาน |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical and index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| General subdivision | MANAGEMENT. |
| 9 (RLIN) | 57365 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| General subdivision | MANAGEMENT |
| Form subdivision | CASE STUDIES. |
| 9 (RLIN) | 119504 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard, |
| Dates associated with a name | 1960- |
| 9 (RLIN) | 119505 |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | อ.ชัยยนต์ |
| Publisher | จุฬา |
| Accession date | 150206 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | nip 0306 |
| ผู้วิเคราะห์รายการ | vip 0306 |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 0609 |
| ผู้วิเคราะห์รายการ | took 0609 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Weeding | Available | CD/DVD Accompanying Materials | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 5: CD/DVD Accompany | 24/10/2006 | 750.00 | HF 5415.5 S92 2006 | FCD055388 | 11/07/2008 | CD.No.1308 | 10/02/2017 | CD/DVD (Accompanying Material) | CD-ROM | ||
| Weeding | Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 07/03/2006 | 750.00 | HF 5415.5 S92 2006 | F055388 | 21/08/2008 | 10/02/2017 | General Book | CD-ROM | |||
| Available | CD/DVD Accompanying Materials | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: Media Service Counter | 02/07/2009 | 0.00 | HF 5415.5 S92 2006 | VE001150 | 04/09/2009 | 10/02/2017 | CD/DVD (Accompanying Material) | |||||
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 26/06/2009 | 750.00 | HF 5415.5 S92 2006 | B006894 | 26/06/2009 | 10/02/2017 | General Book | CD-ROM |