Service management : operations,strategy,and informations / James A. Fitzsimmons [book]

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Material type: Text

TextPublication details: Boston : McGraw-Hill, 2008Edition: 6th edDescription: xvi, 537 p. : ill. ; 25 cm.+ 1 CD-ROMISBN:

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Contents:

Part one Understanding services

Part two Designing the service enterprise

Part three Managing service operations

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
CD/DVD (Accompanying Material)	SPU Library, Chonburi campus	CD/DVD Accompanying Materials	Floor 3: Media Service Counter	CD E 0666 (Browse shelf(Opens below))	Available	VE001152
General Book	SPU Library, Chonburi campus	General Books (ENGLISH)	Floor 3: General Shelves (FOREIGN LANGUAGE)	HD 9980.5 F57S 2008 (Browse shelf(Opens below))	Available	B006888

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Part one Understanding services

Part two Designing the service enterprise

Part three Managing service operations

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