Service management : operations,strategy,and informations / (Record no. 133763)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01021nam a2200277 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190314151902.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090627s2008 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071263467 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 |
| Item number | F57S 2008 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A. |
| 9 (RLIN) | 71215 |
| 245 10 - TITLE STATEMENT | |
| Title | Service management : operations,strategy,and informations / |
| Statement of responsibility, etc. | James A. Fitzsimmons |
| Medium | [book] |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 537 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm.+ |
| Accompanying material | 1 CD-ROM |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part one Understanding services |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part two Designing the service enterprise |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part three Managing service operations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 46721 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 71217 |
| Personal name | Fitzsimmons, Mona J. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 0609 |
| ผู้วิเคราะห์รายการ | took 0609 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | CD/DVD Accompanying Materials | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: Media Service Counter | 02/07/2009 | 0.00 | CD E 0666 | VE001152 | 04/09/2009 | 10/02/2017 | CD/DVD (Accompanying Material) | |||
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 27/06/2009 | 0.00 | HD 9980.5 F57S 2008 | B006888 | 27/06/2009 | 10/02/2017 | General Book |