Service management : operations,strategy,and informations / James A. Fitzsimmons [book]
Material type:
TextPublication details: Boston : McGraw-Hill, 2008Edition: 6th edDescription: xvi, 537 p. : ill. ; 25 cm.+ 1 CD-ROMISBN: - 9780071263467
- HD 9980.5 F57S 2008
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
CD/DVD (Accompanying Material)
|
SPU Library, Chonburi campus | CD/DVD Accompanying Materials | Floor 3: Media Service Counter | CD E 0666 (Browse shelf(Opens below)) | Available | VE001152 | |
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2008 (Browse shelf(Opens below)) | Available | B006888 |
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
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