The world of customer service / (Record no. 128279)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00938nam a2200277 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170210204803.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090105s2008 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780538730464 |
| Terms of availability | 543 Bht. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0538730463 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | O33W 2008 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Odgers, Pattie |
| 9 (RLIN) | 119129 |
| 245 14 - TITLE STATEMENT | |
| Title | The world of customer service / |
| Statement of responsibility, etc. | [Pattie Odgers] |
| Medium | [book] |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2 nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Australia : |
| Name of publisher, distributor, etc. | Thomson South-western, |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 224 p. ; |
| Dimensions | 28 cm. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The customer service environment |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer service and essential personal skills |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Communication skills for customer service |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer service challenges in a global world |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 9 (RLIN) | 46742 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 0109 |
| ผู้วิเคราะห์รายการ | took 0109 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 05/01/2009 | 543.00 | HF 5415.5 O33W 2008 | B006817 | 12/04/2009 | 10/02/2017 | General Book |