The world of customer service / [book]
Odgers, Pattie
The world of customer service / [book] [Pattie Odgers] - 2 nd ed - Australia : Thomson South-western, 2008 - x, 224 p. ; 28 cm.
The customer service environment Customer service and essential personal skills Communication skills for customer service Customer service challenges in a global world
9780538730464 543 Bht. 0538730463
CUSTOMER SERVICES
HF 5415.5 / O33W 2008
The world of customer service / [book] [Pattie Odgers] - 2 nd ed - Australia : Thomson South-western, 2008 - x, 224 p. ; 28 cm.
The customer service environment Customer service and essential personal skills Communication skills for customer service Customer service challenges in a global world
9780538730464 543 Bht. 0538730463
CUSTOMER SERVICES
HF 5415.5 / O33W 2008