Customer service for hospitality and tourism / Simon Hudson, Louise Hudson [book]

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Material type: Text

TextPublication details: Woodeaton : Goodfellow Publishers Limited, 2013Description: viii, 304 p. : ill. ; 25 cmISBN:

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Contents:

Customer sevice

The finacial and behavioral impacts of customer service

Understanding the consumer

Developing and maintaining a service culture

Managing service encounters

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
General Book	SPU Library, Bangkok (Main Campus)	General Books (ENGLISH)	Floor 4: General Shelves (ENGLISH): N, Q-T	TX 911.3.C8 H82C 2013 (Browse shelf(Opens below))	Available	F066480

Total holds: 0

Includes idnex

Customer sevice

The finacial and behavioral impacts of customer service

Understanding the consumer

Developing and maintaining a service culture

Managing service encounters

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