Customer service for hospitality and tourism / [book]
Hudson, Simon
Customer service for hospitality and tourism / [book] Simon Hudson, Louise Hudson - Woodeaton : Goodfellow Publishers Limited, 2013 - viii, 304 p. : ill. ; 25 cm.
Includes idnex
Customer sevice The finacial and behavioral impacts of customer service Understanding the consumer Developing and maintaining a service culture Managing service encounters
9781908999344 2119 Bht.
HOSPITALITY INDUSTRY--CUSTOMER SERVICES
TX 911.3.C8 / H82C 2013
Customer service for hospitality and tourism / [book] Simon Hudson, Louise Hudson - Woodeaton : Goodfellow Publishers Limited, 2013 - viii, 304 p. : ill. ; 25 cm.
Includes idnex
Customer sevice The finacial and behavioral impacts of customer service Understanding the consumer Developing and maintaining a service culture Managing service encounters
9781908999344 2119 Bht.
HOSPITALITY INDUSTRY--CUSTOMER SERVICES
TX 911.3.C8 / H82C 2013
