The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / Bill Price, David Jaffe
Material type:
TextPublication details: San Francisco : Jossey-Bass, 2008Description: xvii, 312 pages : illustations ; 24 cmISBN: - 9780470189085
- HF 5415.335 P74B 2008
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: Chairman's Collection | HF 5415.335 P74B 2008 (Browse shelf(Opens below)) | Available | F068960 | |
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | General Shelves (English) | HF 5415.335 .P74B 2008 (Browse shelf(Opens below)) | Available | BG001551 |
Includes bibliographical references and index.
Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact
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