The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / (Record no. 132773)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01494nam a22003254a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230908130911.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090603s2008 mb a|||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470189085 |
| Terms of availability | 793 Bht. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | main |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.335 |
| Item number | P74B 2008 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Price, Bill. |
| 9 (RLIN) | 160142 |
| 245 14 - TITLE STATEMENT | |
| Title | The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / |
| Statement of responsibility, etc. | Bill Price, David Jaffe |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | San Francisco : |
| Name of publisher, distributor, etc. | Jossey-Bass, |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 312 pages : |
| Other physical details | illustations ; |
| Dimensions | 24 cm |
| 449 #0 - DEPARTMENT | |
| Department name | บางเขน. คณะบริหารธุรกิจ. หลักสูตรบริหารธุรกิจมหาบัณฑิต |
| 449 #0 - DEPARTMENT | |
| Department name | บางเขน. คณะบริหารธุรกิจ. การตลาดดิจิทัล |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONSUMER SATISFACTION |
| 9 (RLIN) | 70117 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONSUMER SERVICES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 160143 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | CONSUMER SERVICES |
| 9 (RLIN) | 160144 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 46721 |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jaffe, David |
| 9 (RLIN) | 160145 |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | บริจาคโดย รองศาสตราจารย์ ดร.ครรชิต มาลัยวงศ์ |
| Accession date | 160623 |
| Barcode | F068960 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| Source of classification or shelving scheme | Library of Congress Classification |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | pim 0609 |
| -- | niparat 0623 |
| ผู้วิเคราะห์รายการ | pim 0609 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Cost, replacement price |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: Chairman's Collection | 29/06/2023 | 793.00 | HF 5415.335 P74B 2008 | F068960 | 01/09/2024 | 29/06/2023 | General Book | 793.00 | |||
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | General Shelves (English) | 03/06/2009 | 793.00 | HF 5415.335 .P74B 2008 | BG001551 | 24/08/2009 | 10/02/2017 | General Book |