Service design for six sigma : a road map for excellence

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Material type: Text

TextPublication details: Hoboken, N.J. : Wiley-Interscience/John Wiley, 2005Description: xxi, 424 p. : ill. ; 25 cmISBN:

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Contents:

Service design

What is six sigma

Introduction to service design for six sigma (DFSS)

Service design for six sigma deployment

Service DFSS project road map

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
General Book	SPU Library, Bangkok (Main Campus)	General Books (ENGLISH)	Floor 4: General Shelves (ENGLISH): N, Q-T	TS 156 E43S 2005 (Browse shelf(Opens below))	Available	F057075

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Includes bibliographical references (p. 409-417) and index

Includes index

Service design

What is six sigma

Introduction to service design for six sigma (DFSS)

Service design for six sigma deployment

Service DFSS project road map

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