The management of hotel operations / Peter Jones, Andrew Lockwood
Material type:
TextPublication details: Australia : Thomson, 2004Description: ix, 182 p. : illISBN: - 0826462944
- TX 911.3.M27 J66M 2004
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Khon Kaen campus | General Books (ENGLISH) | General Shelves (English) | TX 911.3.M27 J66M 2004 (Browse shelf(Opens below)) | Available | F055126 |
Includes index
Understanding hotel operations--Manging in the hotel business--Protcting assets--Protecting assets--Improving employee performance--Managing demand and supply--Increasing income--Managing customer service--Improving productivity--Managing quality--Managing the key result areas
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