The management of hotel operations /
Jones, Peter,
The management of hotel operations / Peter Jones, Andrew Lockwood - Australia : Thomson, 2004 - ix, 182 p. : ill
Includes index
Understanding hotel operations--Manging in the hotel business--Protcting assets--Protecting assets--Improving employee performance--Managing demand and supply--Increasing income--Managing customer service--Improving productivity--Managing quality--Managing the key result areas
0826462944 1730 Bht
HOTEL HOUSEKEEPING.--MANAGEMENT
TX 911.3.M27 / J66M 2004
The management of hotel operations / Peter Jones, Andrew Lockwood - Australia : Thomson, 2004 - ix, 182 p. : ill
Includes index
Understanding hotel operations--Manging in the hotel business--Protcting assets--Protecting assets--Improving employee performance--Managing demand and supply--Increasing income--Managing customer service--Improving productivity--Managing quality--Managing the key result areas
0826462944 1730 Bht
HOTEL HOUSEKEEPING.--MANAGEMENT
TX 911.3.M27 / J66M 2004
