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Service operations management / Roger W. Schmenner.
Material type:
TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, 1995.Description: xiv, 406 p. : ill. ; 24 cmISBN: - 002406811X
- HD9980.5 .S35S 1995
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
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General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HD9980.5 S35S 1995 (Browse shelf(Opens below)) | Available | E101340 |
Total holds: 0
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| HD 9980.5 H63S 2006 Services marketing : concepts, strategies & cases / | HD 9980.5 J63S 2005 Service operations management | HD 9980.5 L67S 2003 Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck | HD9980.5 S35S 1995 Service operations management / | HD 9980.5 T47S 2005 Supervision skills for the service industry : [book] how to do it / | HD 9980.5 W57E 2013 Essentials of services marketing / | HD 9980.5 Z44S 2000 Services marketing : integrating customer focus across the firm / |
Includes bibliographical references (p. 398-401) and index.
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