Service operations management /
Schmenner, Roger W.
Service operations management / Roger W. Schmenner. - Englewood Cliffs, N.J. : Prentice Hall, 1995. - xiv, 406 p. : ill. ; 24 cm.
Includes bibliographical references (p. 398-401) and index.
002406811X
SERVICE INDUSTRIES--MANAGEMENT.
HD9980.5 / .S35S 1995
Service operations management / Roger W. Schmenner. - Englewood Cliffs, N.J. : Prentice Hall, 1995. - xiv, 406 p. : ill. ; 24 cm.
Includes bibliographical references (p. 398-401) and index.
002406811X
SERVICE INDUSTRIES--MANAGEMENT.
HD9980.5 / .S35S 1995