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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
Material type:
TextPublication details: Boston : Irwin/McGraw-Hill, 2000.Edition: 2nd edDescription: xxviii, 620 p. : ill. ; 26 cmISBN: - 0072312211
- HD 9980.5 Z44S 2000
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 Z44S 2000 (Browse shelf(Opens below)) | Available | B008009 |
Total holds: 0
Includes bibliographical references and index.
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