Performance-driven CRM : how to make your customer relationship management vision a reality / Stanley A. Brown and Moosha Gulycz.

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TextPublication details: Chichester : Wiley, 2002.Description: xx, 272 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode
General Book	SPU Library, Bangkok (Main Campus)	General Books (ENGLISH)	Floor 6: General Shelves (ENGLISH): H, J	HF5415.5 B76P 2002 (Browse shelf(Opens below))	Checked out	13/09/2013	E102849

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Previous	HF5415.5 A57C 2002 Customer relationship management : the bottom line to optimizing your ROI /	HF 5415.5 B484 1999 Best practice in customer service /	HF 5415.5 B76P 2002 Performance driven CRM	HF5415.5 B76P 2002 Performance-driven CRM : how to make your customer relationship management vision a reality /	HF 5415.5 B87C 2009 Customer relationship management : [book] concepts and technologies	HF 5415.5 C34I 1993 Inspired customer service : strategies for service quality /	HF 5415.5 C37C 2004 Clued in : how to keep customers coming back again and again /	Next

Includes bibliographical references and index.

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