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The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland
Material type:
TextPublication details: New york : McGraw-Hill, 2003Description: viii, 353 p. ; 24 cmISBN: - 0071409351
- HF 5415.5 F73U
| Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Barcode | |
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General Book
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HF 5415.5 F73U 2003 (Browse shelf(Opens below)) | C.2 | Available | B004405 | |
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General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HF 5415.5 F73U 2003 (Browse shelf(Opens below)) | Available | BG001475 |
Total holds: 0
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| HF 5415.5 B48 2010 Service innovation: How to go from customer needs to break through services | HF 5415.5 B87C 2015 Customer relationship management: Concepts and technologies / | HF 5415.5 E83C 2018 Customer service training 101 : Quick and easy techniques that get great results / | HF 5415.5 F73U 2003 The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / | HF 5415.5 F73U 2003 The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / | HF 5415.5 H37C 2014 Customer service : A practical approach / | HF 5415.5 K85C 2006 Customer relationship management : a databased approach / [book] |
Includes bibliographical references and index
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