Includes bibliographical references and index

Understanding consultants and consultancy -- Consultants and consultancy -- Why does anyone buy consultancy? -- Your consulting service -- The three core processes of client-centric consulting -- Consulting engagements -- Finding and winning work -- Delivering consulting engagements and satisfying clients -- The alternative approach - process consulting and facilitation -- Closing engagements and sustaining results -- High-performance consulting -- Developing long-term client relationships -- The ethical dimension -- The language of consulting -- Knowing when to say no -- Key consulting tips -- The client's perspective - buying consultancy