The five pillars of TQM : how to make total quality management work for you / Bill Creech
Material type:
TextPublication details: New York : Truman Talley Books/Dutton, 1994Description: 549 pages : illustations ; 24 cmISBN: - 9780525937258
- HD 62.15 C73F 1994
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: Chairman's Collection | HD 62.15 C73F 1994 (Browse shelf(Opens below)) | Available | F068964 |
Includes index
TQM : the need, the issues, the shape it must take -- Lessons from Japan's success and American failings -- Winning big by organizing small : more key examples -- A TQM turnaround in our biggest bureaucracy -- Product : focal point for purpose and achievement
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