The five pillars of TQM : how to make total quality management work for you /
Creech, Bill 1927-
The five pillars of TQM : how to make total quality management work for you / Bill Creech - New York : Truman Talley Books/Dutton, 1994 - 549 pages : illustations ; 24 cm
Includes index
TQM : the need, the issues, the shape it must take -- Lessons from Japan's success and American failings -- Winning big by organizing small : more key examples -- A TQM turnaround in our biggest bureaucracy -- Product : focal point for purpose and achievement
9780525937258
TOTAL QUALITY MANAGEMENT--UNITED STATES
HD 62.15 / C73F 1994
The five pillars of TQM : how to make total quality management work for you / Bill Creech - New York : Truman Talley Books/Dutton, 1994 - 549 pages : illustations ; 24 cm
Includes index
TQM : the need, the issues, the shape it must take -- Lessons from Japan's success and American failings -- Winning big by organizing small : more key examples -- A TQM turnaround in our biggest bureaucracy -- Product : focal point for purpose and achievement
9780525937258
TOTAL QUALITY MANAGEMENT--UNITED STATES
HD 62.15 / C73F 1994