Customer service : A practical approach / Elaine K. Harris
Material type:
TextPublication details: Harlow : Pearson Education, 2014Edition: 6th edDescription: II, 194 p. : ill. ; 28 cmISBN: - 9781292040356
- HF 5415.5 H37C 2014
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HF 5415.5 H37C 2014 (Browse shelf(Opens below)) | Available | B009192 |
Glossary p.1-4 -- What Is Customer Service? p.5-18 -- The Challenges of Customer Service p.19-34 -- Problem Solving p.35-56 -- Strategy for Formulating a Plan for Success p.57-70 -- Empowerment p.71-82 -- Communications in Customer Service p.83-100 -- Coping with Challenging Customers p.101-118 -- Motivation p.119-134 -- Leadership in Customer Service p.135-152 -- Customer Retention and Measurement of Satisfaction p.153-168 -- Technology and Customer Service p.169-182 -- Excellence in Customer Service p.183
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