Customer service : A practical approach / (Record no. 197638)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01508aam a2200277 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200715143235.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200715b th ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781292040356 |
| Terms of availability | 1245 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | SPU_CHN |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | H37C 2014 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 237899 |
| Personal name | Harris, Elaine K. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service : A practical approach / |
| Statement of responsibility, etc. | Elaine K. Harris |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 6th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow : |
| Name of publisher, distributor, etc. | Pearson Education, |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | II, 194 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Glossary p.1-4 -- What Is Customer Service? p.5-18 -- The Challenges of Customer Service p.19-34 -- Problem Solving p.35-56 -- Strategy for Formulating a Plan for Success p.57-70 -- Empowerment p.71-82 -- Communications in Customer Service p.83-100 -- Coping with Challenging Customers p.101-118 -- Motivation p.119-134 -- Leadership in Customer Service p.135-152 -- Customer Retention and Measurement of Satisfaction p.153-168 -- Technology and Customer Service p.169-182 -- Excellence in Customer Service p.183 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 46742 |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 51318 |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 70117 |
| Topical term or geographic name entry element | CONSUMER SATISFACTION |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | คณะโลจิสติกส์และซัพพลายเชน |
| Publisher | ศูนย์หนังสือจุฬาลงกรณ์มหาวิทยาลัย สาขา ม.บรูพา |
| Accession date | 230520 |
| Barcode | B009192 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | tanuchcha 150720 |
| ผู้วิเคราะห์รายการ | monthira 150720 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 15/07/2020 | 1245.00 | HF 5415.5 H37C 2014 | B009192 | 15/07/2020 | 15/07/2020 | General Book |