Customer service supply chain management : models for achieving customer satisfaction, supply chain performance, and shareholder value Alexandre Oliveira, Anne Gimeno / [book]

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Material type: Text

TextPublication details: Upper Saddle River, N.J. : Pearson Education, 2014Description: xvi, 188 pages illustrations ; 24 cmISBN:

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Contents:

Customer service environment

Managing the service

Customer service organization

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
General Book	SPU Library, Bangkok (Main Campus)	General Books (ENGLISH)	Floor 6: General Shelves (ENGLISH): H, J	HF 5415.5 O44C 2014 (Browse shelf(Opens below))	Available	F066819

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Includes bibliography and index

Customer service environment

Managing the service

Customer service organization

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