Customer service supply chain management : (Record no. 183464)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01227nam a22002897a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250829093738.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170430b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780133764390 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | main |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | O44C 2014 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 222935 |
| Personal name | Oliveira, Alexandre |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service supply chain management : |
| Remainder of title | models for achieving customer satisfaction, supply chain performance, and shareholder value |
| Statement of responsibility, etc. | Alexandre Oliveira, Anne Gimeno / |
| Medium | [book] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. | Pearson Education, |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 188 pages |
| Other physical details | illustrations ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliography and index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer service environment |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Managing the service |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer service organization |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 46742 |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 51318 |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS LOGISTICS |
| 9 (RLIN) | 46825 |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | ดร. อัศวิน วงศ์วิวัฒน์ คณะวิศวกรรมศาสตร์ |
| Publisher | ร้านเมดซายน์ บุ๊คส์ SPU Library Days 2016 |
| Accession date | 030417 |
| Barcode | F066819 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | jirawan 0417 |
| ผู้วิเคราะห์รายการ | jirawan 0417 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 30/04/2017 | 3200.00 | HF 5415.5 O44C 2014 | F066819 | 12/10/2019 | 30/04/2017 | General Book |