Customer service for hospitality and tourism / Simon Hudson, Louise Hudson [book]
Material type:
TextPublication details: Woodeaton : Goodfellow Publishers Limited, 2013Description: viii, 304 p. : ill. ; 25 cmISBN: - 9781908999344
- TX 911.3.C8 H82C 2013
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General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 4: General Shelves (ENGLISH): N, Q-T | TX 911.3.C8 H82C 2013 (Browse shelf(Opens below)) | Available | F066480 |
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| TX 911.3.C8 ว837ร 2547 เร่เข้ามา...จะพาเข้าโรงแรม / [book] | TX 911.3.C8 B33G 2013 Guest service in the hospitality industry / [book] | TX 911.3.C8 F67M 2000 Managing the guest experience in hospitality | TX 911.3.C8 H82C 2013 Customer service for hospitality and tourism / [book] | TX 911.3.E4 ม246ร 2551 ระบบสารสนเทศในงานโรงแรมและภัตตาคาร = [book] Hotel and restaurant information systems / | TX 911.3.E4 ม246ร 2551 ระบบสารสนเทศในงานโรงแรมและภัตตาคาร = [book] Hotel and restaurant information systems / | TX 911.3.E4 ม246ร 2551 ระบบสารสนเทศในงานโรงแรมและภัตตาคาร = [book] Hotel and restaurant information systems / |
Includes idnex
Customer sevice
The finacial and behavioral impacts of customer service
Understanding the consumer
Developing and maintaining a service culture
Managing service encounters
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