Customer service : skills for success / Robert W. Lucas [book]

By:

Lucas, Robert W

Material type: Text

TextPublication details: Boston : McGraw-Hill, 2015Edition: 4th edNotes: Includes bibliographical references and indexDescription: xx, 294 p. : ill. ; 25 cmISBN:

9781259252945

Subject(s):

LOC classification:

HF 5415.5 L82C 2015

Contents:

Part 1 The profession

Part 2 Skills for success

Part 3 Building and maintaining relationships

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
General Book	SPU Library, Chonburi campus	General Books (ENGLISH)	HF 5415.5 L82C 2015 (Browse shelf(Opens below))	Available	B008546

Total holds: 0

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Previous	HF 5415.5 H37C 2014 Customer service : A practical approach /	HF 5415.5 K85C 2006 Customer relationship management : a databased approach / [book]	HF 5415.5 L82C 2009 Customer service : skills for success / [book]	HF 5415.5 L82C 2015 Customer service : skills for success / [book]	HF 5415.5 L82C 2019 Customer Service : Skills for Success /	HF 5415.5 M34C 1995 Customer service letters ready to go !	HF 5415.5 M63C 2002 Customer relationship management : a step-by-step	Next