Customer service : skills for success / (Record no. 175960)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01018nam a2200301 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190129161248.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150806s2015 mau eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259252945 |
| Terms of availability | 975 Bht. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | L82C 2015 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lucas, Robert W. |
| 9 (RLIN) | 161251 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service : skills for success / |
| Statement of responsibility, etc. | Robert W. Lucas |
| Medium | [book] |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 294 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 1 The profession |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 2 Skills for success |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part 3 Building and maintaining relationships |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 9 (RLIN) | 46742 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONSUMER SATISFACTION |
| 9 (RLIN) | 70117 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| 9 (RLIN) | 51318 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SUCCESS IN BUSINESS |
| 9 (RLIN) | 51570 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 0815 |
| ผู้วิเคราะห์รายการ | took 0815 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | 06/08/2015 | 975.00 | HF 5415.5 L82C 2015 | B008546 | 27/02/2019 | 10/02/2017 | General Book |