Service management : operations,strategy,and informations technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. [book]
Material type:
TextPublication details: New York : McGraw-Hill, 2014Edition: 8th edNotes: Includes bibliographical references and index.Description: xviii, 524 p. : ill. ; 25 cmISBN: - 9781259010651
- HD 9980.5 F57S 2014
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
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General Book
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2014 (Browse shelf(Opens below)) | Available | B008593 |
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| HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2014 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 G76S 2015 Service management and marketing: Managing the service profit logic / | HD 9980.5 H63S 2006 Services marketing : concepts, strategies & cases / | HD 9980.5 J63S 2001 Service operations management |
Includes bibliographical references and index.
Part One Understanding services
Part Two Designing the service enterprise
Part Three Managing service operations
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