Service management : operations,strategy,and informations technology / [book]
Fitzsimmons, James A.
Service management : operations,strategy,and informations technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014 - xviii, 524 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Part One Understanding services Part Two Designing the service enterprise Part Three Managing service operations
9781259010651 990 Bht.
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / F57S 2014
Service management : operations,strategy,and informations technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014 - xviii, 524 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Part One Understanding services Part Two Designing the service enterprise Part Three Managing service operations
9781259010651 990 Bht.
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / F57S 2014