Service management : operations,strategy,and informations technology / James A. Fitzsimmons, Mona J. Fitzsimmons [book]
Material type:
TextPublication details: Boston : McGraw-Hill, 2011Edition: 7th edDescription: xviii, 541 p. : ill. ; 25 cmISBN: - 9780071289276
- HD 9980.5 F57S 2011
| Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|
General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: General Shelves (ENGLISH): H, J | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | F062002 | ||
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General Book
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | C.3 | Available | B008353 | |
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General Book
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SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | C.2 | Available | B007705 | |
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General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | Floor 3: General Shelves (FOREIGN LANGUAGE) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | B007548 | ||
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | General Shelves (English) | HD 9980.5 F57S 2011 (Browse shelf(Opens below)) | Available | BG001667 |
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| HD 9980.5 F57S 2006 Service management : [book] operations, strategy and information technology / | HD 9980.5 F57S 2008 Service management : operations,strategy,and informations / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2011 Service management : operations,strategy,and informations technology / [book] | HD 9980.5 F57S 2014 Service management : operations,strategy,and informations technology / [book] |
Part one Understanding services
Part two Designing the service enterprise
Part three Managing service operations
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