The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / Bill Price, David Jaffe
Material type:
TextPublication details: San Francisco : Jossey-Bass, 2008Description: xvii, 312 pages : illustations ; 24 cmISBN: - 9780470189085
- HF 5415.335 P74B 2008
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
General Book
|
SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: Chairman's Collection | HF 5415.335 P74B 2008 (Browse shelf(Opens below)) | Available | F068960 | |
|
General Book
|
SPU Library, Chonburi campus | General Books (ENGLISH) | General Shelves (English) | HF 5415.335 .P74B 2008 (Browse shelf(Opens below)) | Available | BG001551 |
Browsing SPU Library, Chonburi campus shelves Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| HF 5415.335 ห149 2554 หนังสือรวมบทความการวัดความพึงพอใจลูกค้าและความพึงพอใจพนักงาน / [book] | HF 5415.335 G73O 1999 1,001 way to kepp customers coming back : wow idea | HF 5415.335 J32B 2002 Business process mapping : improving customer sati | HF 5415.335 .P74B 2008 The best service is no service : how to liberate your customers from customer service, keep them happy & control costs / | HF5415.35 M64S 2000 Marketing : real people, real choices / | HF5415.35 M64S 2000 Marketing : real people, real choices / | HF5415.35 M64S 2000 Marketing : real people, real choices / |
Includes bibliographical references and index.
Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact
There are no comments on this title.
Click on an image to view it in the image viewer