Services management / (Record no. 197634)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01388aam a2200253 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200715141940.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200715b th ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781292042916 |
| Terms of availability | 1660 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | SPU_CHN |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 |
| Item number | K36S 2014 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 237892 |
| Personal name | Kandampully, Jay |
| 245 ## - TITLE STATEMENT | |
| Title | Services management / |
| Statement of responsibility, etc. | Jay Kandampully |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow : |
| Name of publisher, distributor, etc. | Pearson Education, |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | II, 380 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The Metamorphosis of Services p.1-28 -- The Nature of Services p.29-54 -- Quality--The Core Service p.55-100 -- Understanding Customer Needs p.101-138 -- The Service Vision p.139-176 -- Moern Marketing--External Service Implications p.177-214 -- Modern Marketing--Internal Management Implications p.215-260 -- Empowerment, Guarantees, and Recovery p.261-298 -- Global Strategies for Hospitality Services p.299-338 -- Technology and Its Applications p.339-372 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 46721 |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | MANAGEMENT |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 46741 |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | MARKETING |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | คณะโลจิสติกส์และซัพพลายเชน |
| Publisher | ศูนย์หนังสือจุฬาลงกรณ์มหาวิทยาลัย สาขา ม.บรูพา |
| Accession date | 230520 |
| Barcode | B009193 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้วิเคราะห์รายการ | monthira 150720 |
| ผู้ลงรายการ | tanuchcha 150720 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 15/07/2020 | 1660.00 | HD 9980.5 K36S 2014 | B009193 | 15/07/2020 | 15/07/2020 | General Book |