Customer relationship management: Concepts and technologies / (Record no. 177119)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01014nam a2200277 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180927145730.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 151127s2015 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781138789838 |
| Terms of availability | 2890 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | SPU_CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | B87C 2015 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Buttle, Francis. |
| 9 (RLIN) | 103776 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management: Concepts and technologies / |
| Statement of responsibility, etc. | Francis Buttle & Stan Maklan, author |
| 246 ## - VARYING FORM OF TITLE | |
| Title proper/short title | Customer relationship management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Routledge, Taylor & Francis, |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxv, 400 p. : |
| Other physical details | ill ; |
| Dimensions | 25 cm. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part I: Understanding customer relationships page 1-116 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part II: Strategic CRM page 117-208 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part III: Operational CRM page 209-286 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part IV: Analytical CRM page 287-338 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part V: Realizing the benefits of CRM page 339-384 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part VI: Looking to the future page 385-390 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 56042 |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Maklan, Stan |
| 9 (RLIN) | 214794 |
| Relator term | Co-author |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| Source of classification or shelving scheme | Library of Congress Classification |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 1115 |
| ผู้วิเคราะห์รายการ | took 1115 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 27/11/2015 | 2890.00 | HF 5415.5 B87C 2015 | B008642 | 27/11/2015 | 10/02/2017 | General Book |