Normal view MARC view ISBD view

Customer relationship management: Concepts and technologies /

Buttle, Francis.

Customer relationship management: Concepts and technologies / Customer relationship management Francis Buttle & Stan Maklan, author - 3th ed. - London : Routledge, Taylor & Francis, 2015 - xxv, 400 p. : ill ; 25 cm.

Part I: Understanding customer relationships page 1-116 Part II: Strategic CRM page 117-208 Part III: Operational CRM page 209-286 Part IV: Analytical CRM page 287-338 Part V: Realizing the benefits of CRM page 339-384 Part VI: Looking to the future page 385-390

ISBN: 9781138789838 2890

Subjects--Topical Terms:
CUSTOMER RELATIONS--MANAGEMENT

LC Class. No.: HF 5415.5 / B87C 2015

Place hold
Print
Cite
Add to your cart (remove)
Report a concern
Send to device
Save record
BIBTEX Dublin Core MARCXML RIS MARC (Unicode/UTF-8)
More searches
Search for this title in:
Find Books from Google Book Find Papers from Google Scholar Online Stores (Bookfinder.com) Citation Machine: APA style EasyBib: MLA style

Share this title:

มหาวิทยาลัยศรีปทุม (กทม.)
2410/2 ถ.พหลโยธิน เขตจตุจักร กรุงเทพฯ 10900
Tel : 02-579-1111, 02-561-2222

มหาวิทยาลัยศรีปทุม (ชลบุรี)
79 หมู่ 1 ถ.บางนา-ตราด ต.คลองตำหรุ อ.เมือง จ.ชลบุรี 20000
Tel : 038-146-123

มหาวิทยาลัยศรีปทุม (ขอนแก่น)
182/12 หมู่ 4 ถ.ศรีจันทร์ ต.ในเมือง อ.เมือง จ.ขอนแก่น 40000
Tel : 043-224-111

$(document).ready(function() { // Basic detection of search var searchBox = $('#transl1'); // This is standard OPAC search input id ?? // Actually standard is 'q' or 'idx'. // We want to trigger when the user sees results. // Usually we check if we are on search results page. if ($('body').hasClass('opac-results')) { var params = new URLSearchParams(window.location.search); var query = params.get('q'); if (query) { // Show Loading var container = $('

'); container.append('

â¨ AI Recommendations

'); container.append('

Searching with AI...

'); // Prepend to main content // Selector depends on theme. 'div.maincontent' or '#opac-main' $('#userresults').prepend(container); $.ajax({ url: '/api/v1/contrib/aisearch/search?q=' + encodeURIComponent(query), method: 'GET', success: function(data) { container.find('.spinner').remove(); if (data && data.length > 0) { var ul = '

' + item.title + ' (' + (item.score * 100).toFixed(0) + '% match)

'; container.append(ul); } else { container.append('

No AI recommendations found.

'); } }, error: function() { container.find('.spinner').remove(); container.append('

Error loading AI recommendations.

'); } }); } } });