The call center handbook : (Record no. 140007)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01029nam a2200289ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170415123337.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 010503s2001 nyum a000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1578200709 |
| Terms of availability | 382 Bht |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE 8788 |
| Item number | D38C 2001 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dawson, Keith. |
| 9 (RLIN) | 167943 |
| 245 14 - TITLE STATEMENT | |
| Title | The call center handbook : |
| Remainder of title | the complete guide to starting, running and improving your call center |
| Medium | [book] |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Gilroy, CA : |
| Name of publisher, distributor, etc. | CMP, |
| Date of publication, distribution, etc. | 2001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 382 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 449 #0 - DEPARTMENT | |
| Department name | |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The physical center |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Routing calls : switches & hardware systems |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The front end |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CALL CENTERS |
| General subdivision | MANAGEMENT. |
| 9 (RLIN) | 167944 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 57365 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | MANAGEMENT INFORMATION SYSTEMS |
| 9 (RLIN) | 35137 |
| 910 ## - ACQUISITION INFORMATION (SPU) | |
| Purchaser | อ.เจียมจิต |
| Accession date | 251109 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | niparat 1209 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 08/12/2009 | 382.00 | HE 8788 D38C 2001 | F060576 | 01/02/2023 | 10/02/2017 | General Book |