The call center handbook : [book] the complete guide to starting, running and improving your call center
Dawson, Keith.
The call center handbook : the complete guide to starting, running and improving your call center [book] - 4th ed. - Gilroy, CA : CMP, 2001 - 382 p. : ill. ; 23 cm.
The physical center Routing calls : switches & hardware systems The front end
1578200709 382 Bht
CALL CENTERS--MANAGEMENT.
CUSTOMER SERVICES--MANAGEMENT
MANAGEMENT INFORMATION SYSTEMS
HE 8788 / D38C 2001
The call center handbook : the complete guide to starting, running and improving your call center [book] - 4th ed. - Gilroy, CA : CMP, 2001 - 382 p. : ill. ; 23 cm.
The physical center Routing calls : switches & hardware systems The front end
1578200709 382 Bht
CALL CENTERS--MANAGEMENT.
CUSTOMER SERVICES--MANAGEMENT
MANAGEMENT INFORMATION SYSTEMS
HE 8788 / D38C 2001