From products to services : insight and experience from companies which have embraced the service economy / (Record no. 134429)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01238nam a2200301 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170210205509.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090717s2008 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470026687 |
| Terms of availability | 1695 Bht. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 |
| Item number | Y68F 2008 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Young, Laurie, |
| Dates associated with a name | 1955- |
| 9 (RLIN) | 162064 |
| 245 10 - TITLE STATEMENT | |
| Title | From products to services : insight and experience from companies which have embraced the service economy / |
| Statement of responsibility, etc. | Laurie Young |
| Medium | [book] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | England : |
| Name of publisher, distributor, etc. | John Wiley & Sons, |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 353 p. : |
| Other physical details | Col.ill ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. [345]-346) and index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Why products companies service business |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Clarifying the strategic intent of the service business |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The degree of change needed to set up a service business |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | First base : gaining a clear perspective of service markets |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Creating the services to be sold in the new market |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| 9 (RLIN) | 39279 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 9 (RLIN) | 46742 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | NEW PRODUCTS |
| 9 (RLIN) | 72652 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | took 0709 |
| ผู้วิเคราะห์รายการ | took 0709 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 17/07/2009 | 1695.00 | HD 9980.5 Y68F 2008 | B007041 | 17/07/2009 | 10/02/2017 | General Book |