Best practice in customer service (Record no. 110904)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00686nam a2200217 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250426131653.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 070522s1999 nyu eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0814470289 |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-BK |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | B484 1999 |
| 245 00 - TITLE STATEMENT | |
| Title | Best practice in customer service |
| Remainder of title | / |
| Statement of responsibility, etc. | edited by Zemke and John A. Woods. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | AMACOM |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii 414 p.; |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES. |
| 9 (RLIN) | 46742 |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
| 9 (RLIN) | 70063 |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Woods, John A. |
| 9 (RLIN) | 135005 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | bnz 0507 |
| ผู้วิเคราะห์รายการ | bnz 0507 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 21/05/2007 | 0.00 | HF 5415.5 B484 1999 | PF001519 | 29/04/2025 | 10/02/2017 | General Book |