English for customer care / [book]
Richey, Rosemary
English for customer care / [book] Rosemary Richey - Oxford : Oxford University Press, 2007 - 80 p. : Col.ill ; 26 cm. + 1 CD-ROM - Oxford business English .
Introduction to customer care Face to face with customers Call centre success Delivering customer care through writing
9780194579070 275 Bht.
SERVICE INDUSTRIES
HF 5415.5 / R52E 2007
English for customer care / [book] Rosemary Richey - Oxford : Oxford University Press, 2007 - 80 p. : Col.ill ; 26 cm. + 1 CD-ROM - Oxford business English .
Introduction to customer care Face to face with customers Call centre success Delivering customer care through writing
9780194579070 275 Bht.
SERVICE INDUSTRIES
HF 5415.5 / R52E 2007