Service management : operations, strategy and information technology / James A. Fitzsimmons [book]

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Material type: Text

TextPublication details: Boston : McGraw-Hill, 2006Edition: 5th edDescription: xiv, 605 p. : ill. ; 25 cm.+ 1 CD-ROMISBN:

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Contents:

Part I : Understanding services

Part II : Designing the service enterprise

Part III : Managing service operations

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Copy number	Status	Barcode
CD/DVD (Accompanying Material)	SPU Library, Bangkok (Main Campus)	CD/DVD Accompanying Materials	Floor 5: CD/DVD Accompany	HD 9980.5 F57S 2006 (Browse shelf(Opens below))	CD.No.1339	Available	FCD056919
General Book	SPU Library, Bangkok (Main Campus)	General Books (ENGLISH)	Floor 6: General Shelves (ENGLISH): H, J	HD 9980.5 F57S 2006 (Browse shelf(Opens below))		Available	F056919
CD/DVD (Accompanying Material)	SPU Library, Chonburi campus	CD/DVD Accompanying Materials	Floor 3: Media Service Counter	HD 9980.5 F57S 2006 (Browse shelf(Opens below))		Available	VE001042
General Book	SPU Library, Chonburi campus	General Books (ENGLISH)	Floor 3: General Shelves (FOREIGN LANGUAGE)	HD 9980.5 F57S 2006 (Browse shelf(Opens below))		Available	B006618
CD/DVD	SPU Library, Chonburi campus	CD/DVD (ENGLISH)	Floor 3: Media Service Counter	HD 9980.5 F57S 2006 (Browse shelf(Opens below))		Available	VE000805
General Book	SPU Library, Chonburi campus	General Books (ENGLISH)	General Shelves (English)	HD 9980.5 F57S 2006 (Browse shelf(Opens below))		Available	BG001112

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Includes appendix and index

Part I : Understanding services

Part II : Designing the service enterprise

Part III : Managing service operations

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