| 000 | 00995nam0a22002650004500 | ||
|---|---|---|---|
| 005 | 20170415123107.0 | ||
| 008 | 060528 2003 enk eng | ||
| 020 | _a027367353X (pbk) | ||
| 049 | _bSPU-BK | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bL67S 2003 |
| 100 | 1 |
_aLooy, Bart Van _971268 |
|
| 245 | 1 | 0 |
_aServices management : _ban integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck |
| 250 | _a2nd ed | ||
| 260 |
_bHarlow : _bFinancial Times Prentice Hall, _c2003 |
||
| 300 |
_axxvi, 529 p : _bill ; _c25 cm |
||
| 449 | 0 | _a110201 | |
| 500 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 650 | 0 |
_aSERVICE INDUSTRIES _xMARKETING _946741 |
|
| 700 | 1 |
_aDierdonck, Roland Van _971269 |
|
| 700 | 1 | 0 |
_aGemmel, Paul _9121751 |
| 942 | _cGEN | ||
| 998 |
_asumon _bNuch |
||
| 999 | _c99809 | ||