| 000 | 01076nam a2200313 4500 | ||
|---|---|---|---|
| 005 | 20200824175253.0 | ||
| 008 | 060518s2006 mau eng | ||
| 020 |
_a0071244409 _c840 Bht |
||
| 040 | _aSPU | ||
| 049 | _bSPU-CHG SPU-BK SPU-CHN | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bF57S 2006 |
| 100 | 0 |
_aFitzsimmons, James A. _971215 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy and information technology / _cJames A. Fitzsimmons _h[book] |
| 250 | _a5th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2006 |
||
| 300 |
_axiv, 605 p. : _bill. ; _c25 cm.+ _e1 CD-ROM |
||
| 449 | 0 | _a160100 | |
| 504 | _aIncludes appendix and index | ||
| 505 | 0 | _aPart I : Understanding services | |
| 505 | 0 | _aPart II : Designing the service enterprise | |
| 505 | 0 | _aPart III : Managing service operations | |
| 650 | 0 |
_aSERVICE INDUSTRIES _xMANAGEMENT _946721 |
|
| 700 | 1 | 0 |
_971217 _aFitzsimmons, Mona J. |
| 910 |
_aอ.จินดา _bจุฬา _c121107/151107 |
||
| 942 | _cGEN | ||
| 998 |
_aniparat 1107 _bniparat 1107 |
||
| 998 |
_atook 0508 _btook 0508 |
||
| 999 | _c99681 | ||