| 000 | 01894nam a22003974a 4500 | ||
|---|---|---|---|
| 005 | 20170415123100.0 | ||
| 006 | m d | ||
| 008 | 060307s2006 ohum b a001 0 eng | ||
| 020 |
_a0324224370 (set) _c750 Bht |
||
| 020 | _a0324224389 (text) | ||
| 020 | _a0324224397 (CD-ROM) | ||
| 020 | _a0324321783 (Microsoft trial CD-ROMs) | ||
| 040 | _aSPU | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bS92 2006 |
| 245 | 0 | 0 |
_aSuccessful service operations management / _cRichard Metters ... [et al.] |
| 246 | 3 | 0 | _aService operations management |
| 250 | _a2nd ed. | ||
| 260 |
_aMason, OH : _bSouth-Western, _c2006 |
||
| 300 |
_axx, 406 p + _eCD-ROM |
||
| 449 | 0 | _a110205 | |
| 449 | 0 | _a110208 | |
| 504 | _aIncludes bibliographical and index | ||
| 505 | 0 | _aPart 1 : Formulating strategy--Part 2 : Designing the delivery system--Part 3 : Improving the delivery system--Part 4 : Matching supply and demand--Part 5 : Tools for managing services | |
| 650 | 0 |
_aCUSTOMER SERVICES _xMANAGEMENT. _957365 |
|
| 650 | 0 |
_aCUSTOMER SERVICES _xMANAGEMENT _vCASE STUDIES. _9119504 |
|
| 700 | 1 |
_aMetters, Richard, _d1960- _9119505 |
|
| 910 |
_aอ.ชัยยนต์ _bจุฬา _c150206 |
||
| 942 | _cGEN | ||
| 998 |
_anip 0306 _bvip 0306 |
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| 998 |
_atook 0609 _btook 0609 |
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| 999 | _c97901 | ||