| 000 | 01112cam a2200265 a 4500 | ||
|---|---|---|---|
| 005 | 20170210193624.0 | ||
| 008 | 041225s2002 enka b 001 0 eng | ||
| 020 | _a0470831618 | ||
| 040 | _aSPU | ||
| 049 | _bSPU-BK | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B76P 2002 |
| 100 | 1 |
_aBrown, Stanley A., _d1946- _994682 |
|
| 245 | 1 | 0 |
_aPerformance-driven CRM : _bhow to make your customer relationship management vision a reality / _cStanley A. Brown and Moosha Gulycz. |
| 260 |
_aChichester : _bWiley, _c2002. |
||
| 300 |
_axx, 272 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCUSTOMER RELATIONS. _951318 |
|
| 700 | 1 |
_aGulycz, Moosha. _994683 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley043/2002284323.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley036/2002284323.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley023/2002284323.html |
| 942 | _cGEN | ||
| 998 | _aNuch 1204 | ||
| 999 | _c79140 | ||