000 00570nam0a22001810004500
005 20170210192301.0
020 _a013284902X
050 0 0 _aHD 62.15
_bB36E 1992
100 1 _aBank, John
_973242
245 1 0 _aessence of total quality management
250 _aพิมพ์ครั้งที่ 1
260 _aNew York:
_bPrentice - Hall,
_c1992
300 _axviii, 203 p.,21 cm.
500 _aIncludes index
650 0 _aTOTAL QUALITY MANAGEMENT
_940506
942 _cGEN
999 _c70140