| 000 | 00749nam0a22002290004500 | ||
|---|---|---|---|
| 005 | 20170210192258.0 | ||
| 020 | _a0070782504 | ||
| 049 | _bSPU-CHG | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bZ44S 1996 |
| 100 | 1 |
_aZeithaml, Valarie A _970068 |
|
| 245 | 1 | 0 | _aServices marketing |
| 250 | _a1st ed. | ||
| 260 |
_aNew York: _bMcGraw-Hill, _c1996 |
||
| 300 | _a700 p.,23 cm. | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aSERVICE INDUSTRIES _xMARKETING _946741 |
|
| 650 | 0 |
_aCUSTOMER SERVICES _946742 |
|
| 650 | 0 |
_aMARKETING _934000 |
|
| 942 | _cGEN | ||
| 999 | _c70088 | ||