| 000 | 00905nam0a22002410004500 | ||
|---|---|---|---|
| 005 | 20190314151902.0 | ||
| 020 | _a0071181156 | ||
| 020 | _a007231267X | ||
| 049 | _bSPU-CHN | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bF57S 2001 |
| 100 | 1 |
_aFitzsimmons, James A _971215 |
|
| 245 | 1 | 0 |
_aService management : operations,strategy,and informations _h[book] |
| 250 | _a3rd ed | ||
| 260 |
_aNew york: _bMcGraw-Hill, _c2001 |
||
| 300 | _axxvi, 646 p.,ill ; 26 cm + 1 CD-ROM | ||
| 500 | _aIncludes bibiographical references and index | ||
| 650 | 0 |
_aService industrics _xmanagement _995954 |
|
| 700 | 1 |
_971217 _aFitzsimmons, Mona J. |
|
| 942 | _cGEN | ||
| 999 | _c68695 | ||